A campaign is a draft until you press Start. After that it runs on its own, but the controls behave in ways worth knowing before you use them.
#Starting
- 1
Check the pre-flight card.
- 2
Click Start.
- 3
Resolve the overlap warning if it appears.
Cancel, continue without those contacts, or move them across.
- 4
Watch the first step go out.
Step 1 sends on enrolment, so you see results immediately.
#Pausing
Pause stops anything still queued within seconds. Contacts stay where they are in the sequence and resume from there.
Pausing does not free contacts for another campaign, they are released only after 14 days paused. Pausing one campaign to run another at the same people does not work. See One campaign per contact.
#Two kinds of pause
| Badge | Means | To resume |
|---|---|---|
| Paused | You paused it | Click Resume |
| Auto-paused (amber) | EasyDigz halted it after bounces | Clean your list, then confirm, see Auto-pause and lockouts |
#Duplicating
Duplicate copies all steps, delays, subject lines and content into a new campaign, opened ready to edit.
It starts as a draft with nobody in it, deliberately, so duplicating a live campaign cannot accidentally email the same people twice.
#What each control does
| Control | Effect on people mid-sequence |
|---|---|
| Pause | Frozen where they are. Nothing queued goes out |
| Resume | Continue from their current step |
| Duplicate | Nothing, the copy has no audience |
| Delete | The campaign and its enrolments are gone |
| Edit a future step | They receive the updated version when they reach it |
#After it has started
Watch the Analytics tab. The number to check first is not the open rate, it is whether anything bounced, because that is what leads to a pause.