One place for every limit, so a number is stated once rather than paraphrased differently across pages. If a figure appears elsewhere in these docs, this is the one to trust.
#Email sending
| Limit | Value | Detail |
|---|
| Marketing emails per contact | 2 per rolling 24 hours | The daily cap |
| Active drip campaigns per contact | 1 | One campaign per contact |
| Release from a paused campaign | 14 days | Then contacts are free to enrol elsewhere |
| Hard bounces before a campaign auto-pauses | 2 | Auto-pause and lockouts |
| 3rd bounce halt within 30 days | ~48 hour marketing lockout | Clears automatically |
| 4th and beyond | 7 day lockout | Contact support to restore sooner |
| Lockout counter reset | 30 clean days | |
| Trigger deduplication | 1 per contact per trigger type per 24 hours | |
#Campaigns and EZ Assist
| Limit | Value |
|---|
| Minimum gap between campaign steps | 1 day |
| Generated campaign length | 1–3 emails over 1–365 days |
| Prompt length | 2,000 characters |
| Limit | Value | Detail |
|---|
| Bulk upload size | 2,000 records per file | Beyond this the first 2,000 are processed and the rest are left behind, Bulk upload |
| Accepted file types | .csv, .xlsx, .xls | |
| Tag name length | 60 characters | |
#Blog
| Field | Limit |
|---|
| Title | 500 characters |
| Slug | 100 characters |
| Meta title | 70 characters |
| Meta description | 200 characters |
| Excerpt | ~160 characters recommended |
| Tags per post | 10 |
| Revisions kept | last 10 |
| Auto-save interval | 30 seconds |
| Media library file size | 10 MB per image |
| RSS feed length | 50 most recent posts |
#Support
| Limit | Value |
|---|
| Screenshots per request | 6 |
| File size each | 8 MB |
| File types | Images only on a new request; documents allowed on replies |
#Website
| Limit | Value |
|---|
| Themes in the picker | 6 colour + 10 designer |
| Primary hero images | 3 |
| How-it-works images | 1 per step, up to 3 |
| Email domain | Root domains only, no subdomains |
#Timings
| Waiting for | Expect |
|---|
| Email domain DNS verification | Up to 48 hours |
| MLS import of your listings | Up to 24 hours |
| EZ Assist writing your website copy | A few minutes, in the background |
| Scheduled blog posts | Checked every 60 seconds |
| Notification polling | Every 15 minutes |
| Campaign analytics refresh | Every 60 seconds while open |
| Go Live auto-redirect | 40 seconds |
| AI platforms picking up site changes | 24–72 hours |
#Defaults worth knowing
| Setting | Default |
|---|
| Settlement Date Reminder | 14 days before |
| Birthday Wishes send time | 9:00 AM Eastern |
| Scheduled triggers timezone | Eastern, regardless of recipient |
| Digest items per section | 10 |
| Search results per page | 90, with infinite scroll |
