Templates

Reusable email you write once. How templates work, and what happens when you edit one that came with the platform.

A template is an email you keep. Anything you send more than twice, a listing update, a consultation invite, a closing congratulations, belongs in one.

#Creating one

  1. 1

    Open Emails → Templates.

  2. 2

    Create a new template, or duplicate an existing one to make a variation.

  3. 3

    Write it, with personalisation fields wherever a detail should change per recipient.

  4. 4

    Save. It is now available in the composer, in campaign steps and on triggers.

#System templates and your copies

Preset triggers ship with written templates. When you edit one, EasyDigz saves your version as a private copy and leaves the original intact.

You cannot break a shipped template

The original always survives underneath as a fallback, so experimenting is safe.

#Editing a template later

Changes apply to future sends. Email already sent is unchanged, it left as it was written. A campaign that has not sent a step yet will use the updated version when it does.

#Preview

Preview mode renders the template with sample data, so you can see how it reads with the fields filled in. Worth doing every time, a personalisation field in the wrong place is obvious in preview and invisible in the editor.

#What makes a good template

  • One purpose. A template trying to do two jobs does neither.
  • Personalisation where it genuinely helps, a name in the greeting, not scattered through every sentence.
  • A single clear call to action.
  • Short. Templates get reused, and length compounds.

Last updated 15 August 2026