All three modes let you send from your own domain. They differ in what happens when someone replies, which matters more than it sounds, because a reply is the point of the email.
#The three modes
| Mode | Sending | Replies | Choose it when |
|---|---|---|---|
| Active Mailbox | Yes | Arrive in EasyDigz | You want everything in one place and do not already have mail on this domain |
| Email Forwarding | Yes | Forwarded to an inbox you already use | You already read mail at this domain, or prefer Gmail/Outlook |
| Send-only | Yes | Go nowhere | Only when replies genuinely do not matter |
Someone replying to your campaign gets a delivery failure, or nothing at all. For most agents that is the worst possible outcome, a warm reply is exactly what you were hoping for. Pick one of the other two unless you have a specific reason.
#The question you will be asked
When setting up branded email, EasyDigz asks whether you already have an active mailbox at this address. Your answer sets forwarding automatically:
| Your answer | What happens |
|---|---|
| Yes, I already have a mailbox here | Forwarding stays off. You read replies in the mailbox you already have |
| No, nothing here yet | Forwarding turns on automatically, so replies are not silently lost |
If you say you have no mailbox, forwarding is switched on for you rather than leaving you send-only by accident. This is the platform choosing the option where mail cannot vanish.
#How to choose
- 1
Do you already get email at this domain?
If yes → answer yes, keep using that mailbox. Done.
- 2
If no, do you want a new inbox, or replies pushed to an existing address?
A new inbox → Active Mailbox. Pushed to your existing Gmail or Outlook → Email Forwarding.
- 3
Only choose send-only if you have a deliberate reason.
For example, an address that genuinely should not be replied to.
#Changing your mind later
The mode can be changed from Tenant Settings → Email Domain. Switching to or from Active Mailbox changes which DNS records are needed, so expect another short verification wait.
Receiving mail needs an MX record; sending does not. That is why send-only is the quickest to verify and the least useful.