Offers: common questions

Question	Answer
I moved the offer to Qualification but no documents were emailed.	Correct, the documents are made, not sent. Send them from the Documents tab with Share & Sign, see Documents and document signing.
Why can’t I click Next Stage?	On your own listing the offer must be accepted first, see Accepting an offer.
I clicked Next Stage and a window asked for the Due Diligence Period.	Qualification and Under Contract need it. Type the days in the window and continue, see Moving an offer through the stages.
The stage moved but no emails went out.	The buyer has their own agent, the emails were unticked, or your email domain is not verified.
I changed the buyer’s address on their account and the offer did not change.	An offer never copies the account’s address by itself. When the two differ, an alert on the offer asks you to choose Use account’s address or Keep offer’s address.
The Contract Date was filled in by itself.	It is filled with the day the offer reached Under Contract when it was blank. Change it in Key Dates & Deadlines.
Can I edit a closed offer?	Move it back with Previous Stage, correct it, and move it forward again.
Why did the other offers on my listing become Closed Lost?	Accepting one offer marks the other open offers on the listing Closed Lost. The button warns you: it reads Accept and close N other(s).
I accepted an offer on my listing and there are no buying documents.	Accepting jumps the offer straight to Under Contract and skips Qualification, the stage that makes them. This happens when you are not the buyer’s agent too.
Why can’t I send a document?	Only the current version can be sent. Older versions in a set are kept for the record.