When figures lock

The Estimate, Locked, Closed and Voided badges, and what a plan change does and does not affect.

Before this you need
BadgeWhenWhat it means
EstimateBefore Under ContractWorked out with the agent’s plan and tier today. It changes if the plan, the price or the rate changes
LockedAt Under Contract, if the agent has a planThe plan, version and tier the agent was on at that moment are fixed. Later plan changes never touch it
ClosedAt closing (Sold / Closed Won)The figures are final. Corrections are made as adjustments
VoidedClosed Lost, an Expired listing, or moved back out of Under ContractThe deal no longer counts
Moving a closed deal back

Moving a Closed Won offer back a stage returns its figures to Locked, not Voided. They close again when it reaches Closed Won.

#The rules

  • A deal locks on the plan the agent was on when it went under contract, the plan in force on its contract date and assigned before that moment.
  • A deal that went under contract before the agent had any plan stays "no plan" (gross only) for good.
  • Before a plan is assigned or gets new terms, every deal already under contract or closed is locked first, so the change can only reach deals that go under contract later.
  • If a deal missed its lock, for example it went under contract before locking existed, it locks the next time a dashboard is opened. A deal that is already closed when it first locks uses its closing date to pick the plan and tier.
  • A locked deal is recalculated if its price, terms or people change, always on the same plan, version and tier.

Last updated 12 November 2026