#Offers on your own listing
Offers on one of your listings arrive like any other offer, from the buyer or their agent. They also appear on that listing’s Offers tab, with Offers received and Highest offer, Send to seller (share chosen offers with the seller) and Accept offer.
#Before the offer is accepted
An offer on one of your listings is not worked until the seller accepts it. Until then its stages are blurred with "This offer has not been accepted yet" and a green Accept offer button, and Next Stage says "Accept this offer first".
#Accepting
- 1
Click Accept offer on the offer.
The listing’s Offers tab has the same button. When the listing has other open offers, it reads Accept and close N other(s).
- 2
The window Accept this offer? shows what happens to this offer.
It moves to Under Contract and that stage’s emails go out. The buyer gets "You’re under contract", or their agent is told the offer was accepted (Show email to read it).
- 3
It lists the other open offers, which will be marked Closed Lost.
Tick Email them that the seller accepted another offer if you want them told (off by default). The email never gives the accepted price.
- 4
Leave Email the seller that their home is under contract ticked to send the listing’s Under Contract emails.
On by default.
- 5
Click Accept offer.
A note lists every email that was sent or not, and why.
Afterwards the listing is Under Contract too, and when the offer reaches Closed Won the listing moves to Sold. The offer only ever moves the listing forward: it never moves it back to an earlier stage, and never moves it out of Expired.
Accepting jumps the offer straight to Under Contract. It never passes through Qualification, which is the stage that makes the buying documents, so none are made for this offer.
#Dual agency
When you represent the buyer too, the stages are not blurred, the Accept offer prompt sits below them ("dual agency, so the stages can still be changed"). Accepting keeps the offer at its current stage and emails nothing to the buyer. The listing does not move when you accept, it moves to Under Contract only when the offer reaches Under Contract.
The listing and the offer each count their own side’s commission, see How commission is worked out.