Commission: common questions

Question	Answer
Why does the company get more than its split?	The E&O and transaction fees come out of the agent’s share and count as the company’s.
I changed an agent’s plan and their pending deal did not change.	Correct, it locked at Under Contract on the plan they had then. See When figures lock.
I changed the plan and every projected deal changed.	Projected deals are estimates on today’s plan until they go under contract.
A deal shows gross only.	The agent has no plan, or it went under contract before they had one.
A deal is missing from the totals.	Its rate, rate type or price is missing, see the Missing commission filter and Entering the commission on a deal.
Why is Projected so high?	It counts every open deal in full, as if all of them close.
Can I correct a closed deal?	Only a broker, with an adjustment and a reason. See The deal Commission card.